Terms and Conditions
Terms for services, products, delivery, warranty, and remote work.
Draft for legal review. These are initial English terms and conditions. They must be reviewed and adapted by a Colombian lawyer before publication.
Services and products
José Alfredo Becerra, persona natural, NIT 80858816-7, provides technical services and sells products as applicable. On-site services are available in Bogotá and Soacha; remote services are available worldwide.
Quotes and acceptance
Quotes are valid for the period stated in the quote. Work begins after acceptance. The final price may change if the scope, equipment condition, or parts change; we will inform you before proceeding.
Payments and invoices
Payment methods and terms are stated in the quote. Local invoices are issued in COP; international quotes may be issued in USD. The seller and invoice issuer is José Alfredo Becerra, persona natural, as applicable.
Warranty
Work performed has a 30-day warranty unless otherwise stated. Parts carry the manufacturer warranty. The warranty does not cover damage caused by misuse, liquid, drops, power surges, third-party interventions, or normal wear. Consumer rights under Colombian law are not waived.
Data backup and access
You are responsible for backing up your data. For remote support, email migration, cloud, AI, or smart hands, you authorize access only to the agreed scope and provide the necessary permissions. We handle your information confidentially.
Cloud, AI and third-party services
Cloud, AI, hosting, email, and software services may depend on third-party providers and their terms. We are not responsible for provider outages, policy changes, or price changes. AI outputs are not guaranteed to be accurate and require human review. Cloud costs are separate unless expressly included.
Smart Hands and remote hands
Smart Hands tasks are performed in Bogotá under your instructions and the rules of the data center or office. You are responsible for authorizations and access. We document the work and are not responsible for pre-existing issues, vendor delays, or tasks that require manufacturer certification.
Returns, delivery, and consumer rights
Product returns, warranty, and delivery follow the product terms, the Consumer Statute, and applicable Colombian law. Local pickup and same-day delivery in Bogotá are available; there is no international shipping for physical products. Remote services, cloud, hosting, and email are available worldwide.
Intellectual property
Software, web, and AI deliverables are governed by the project contract and third-party licenses. You receive the rights expressly agreed in the quote or contract.
Limitation of liability
To the extent permitted by law, our liability is limited to the value of the service or product. We are not liable for indirect or consequential damages. Mandatory consumer rights are respected.
Complaints and contact
For complaints or claims, write to jose@tecnicosya.com or call 312 304 3756. We will respond within the terms required by applicable law.
Governing law and language
These terms are governed by Colombian law. The Spanish version prevails for consumers in Colombia; the English version is available for international clients. Disputes will be handled by the competent Colombian authorities unless another mechanism is agreed in writing.