IT support for businesses in Bogotá
Businesses need computers that work and problems that are solved quickly. We offer on-demand support and scheduled maintenance plans.
Is this the right service?
When it is a fit
- Office computers are slow.
- No one handles day-to-day IT problems.
- You need a maintenance plan.
- You want to organize backups and security.
- You need support for several workstations.
When it is not
- It is a home. Home service is more appropriate. See Computer maintenance
- You require 24/7 NOC. It requires an operations partner.
- You need software development. The scope is development, not support. See Software development
- You need compliance or audit. It requires a cybersecurity and compliance specialist.
- It is a large enterprise network. It requires a network partner.
What is included
- Diagnosis before work begins.
- On-site service in Bogotá or at our shop.
- Clear quote and 30-day warranty.
- Testing and final recommendations.
How it works
- Contact us by WhatsApp or email.
- We diagnose and quote.
- We perform the work.
- We test and deliver.
Before we start
What we need
- Equipment inventory.
- Access.
- Responsible contact.
- Scope and SLA.
What is not included
- Licenses.
- Hardware.
- 24/7 NOC.
- Cabling.
Typical cases
Office with 10 computers
Inventory, maintenance, and support.
Company without backups
Backup setup and testing.
New employees
Onboarding, email, and computers.
Recurring problems
Preventive plan and reports.
Frequently asked questions
When do I not need this service?
If it is a home, choose home service; if you need software, choose development; if you need 24/7 NOC, a partner is required. See the When it is not section.
Is there a contract?
We work on demand or with a monthly plan.
Do you support companies outside Bogotá?
Remote support is available worldwide; on-site visits are coordinated.
Does it include licenses?
No. They are quoted separately.
How long does it take?
It depends on the plan and scope.
What warranty do you offer?
30 days on the work performed.