Remote IT support
Many software problems can be solved without a visit. We connect with your authorization and work with you during the session.
Is this the right service?
When it is a fit
- The problem is software, not hardware.
- You cannot take the computer to the shop.
- You need help with email, Office, or Windows.
- You are outside Bogotá or in another city.
- You want quick help without a visit.
When it is not
- The computer does not turn on. It requires on-site diagnosis. See Computer and laptop repair
- It is a hardware problem. It requires on-site service. See Computer maintenance
- Data is at risk. Back up or recover the data first. See Data recovery
- There is no internet. Remote support requires a connection.
- The network or ISP is down. The problem may be the network or provider. See Networks, WiFi and printers
What is included
- Remote session with authorization.
- Diagnosis and configuration.
- Testing and recommendations.
- 30-day warranty.
How it works
- Schedule a session.
- Connect with your authorization.
- Diagnose and solve.
- Test and close.
Before we start
What we need
- Internet.
- Authorization for the connection.
- Remote support tool.
- Data backup.
What is not included
- Hardware.
- Data recovery.
- On-site visits.
Typical cases
Office does not open
Installation repair.
Email misconfigured
Configuration and testing.
Slow Windows
Optimization and cleanup.
User outside the city
Remote support with authorization.
Frequently asked questions
When do I not need this service?
If it does not turn on, choose repair; if it is hardware, on-site service; if data is at risk, recovery. See the When it is not section.
Is it secure?
Yes. The connection requires your authorization and the screen stays visible.
What do I need?
Internet access and the remote support tool we indicate.
What cannot be done remotely?
Hardware, internal cleaning, and physical repairs.
How long does it take?
30 to 60 minutes depending on the case.
Do you provide English support?
English support by chat or email; basic phone support.
Not your case?
If the computer does not turn on., the recommended service is Computer and laptop repair.
See all services