Remote Hands and Smart Hands in Bogotá
If you need someone in Bogotá to perform a physical task while you are remote, we coordinate the visit, document it, and follow your instructions.
Is this the right service?
When it is a fit
- Your equipment is in Bogotá and you are abroad.
- You need a reboot or disk replacement.
- You need racking, cabling, or inspection.
- You need documented on-site work.
- A vendor needs access to the data center.
When it is not
- It is software support. No physical presence is needed. See Remote support
- It is a data center build. It requires an infrastructure partner.
- There is no authorization or access. The client must arrange access.
- It requires 24/7 staffing. It is evaluated as a retainer.
- The task requires vendor certification. A certified vendor must perform it.
What is included
- Diagnosis before work begins.
- On-site service in Bogotá or at our shop.
- Clear quote and 30-day warranty.
- Testing and final recommendations.
How it works
- Contact us by WhatsApp or email.
- We diagnose and quote.
- We perform the work.
- We test and deliver.
Before we start
What we need
- Authorization.
- NDA.
- Access.
- Instructions.
What is not included
- Software support.
- Data center build.
- 24/7 NOC.
Typical cases
Server reboot
Presence and documentation.
Disk replacement
Instructions and report.
Cabling and labeling
Execution and photos.
Frequently asked questions
When do I not need this service?
If it is software, remote support; if it is a build, a partner; if there is no access, the client. See the When it is not section.
What is Smart Hands?
It is physical presence guided remotely for tasks in data centers or offices.
Do you sign an NDA?
Yes, when required.
Do you cover Bogotá data centers?
Yes. We coordinate access and site rules.
Do you charge by the hour?
Yes, with a minimum and conditions depending on the task.
How is the work documented?
With photos, a report, and evidence.
Not your case?
If it is software support., the recommended service is Remote support.
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